The online storefront is one of the most game-changing tools that we offer here at Spectra. That’s not to say it’s a must-have for every one of our clients, but for the clients that conduct B2B fulfillment with many different end users on an ongoing basis, it is an advantage that they simply can’t afford
What Your Organization Is Missing Without a Spectra Online Storefront Read More »
Last month, we started a two-part blogpost series on customer service and why it’s so tricky for fulfillment providers. As a 3PL provider, Spectra puts a high priority on customer service and makes sure it’s at the forefront of everything we do for our clients. In the first post of the series, we discussed an
What Fulfillment Companies Get Wrong About Customer Service (Part 2) Read More »
Customer service is the ultimate factor in today’s economy. In an environment in which delivery times are accelerating, returns are streamlined, and using an online storefront is incredibly intuitive, people expect every portal or online sales platform that they interact with to meet very high standards. Any company that uses a 3PL fulfillment provider needs
What Fulfillment Companies Get Wrong About Customer Service (Part 1) Read More »
With many years of experience providing print, mailing, and other services for some of the world’s most data sensitive industries, Spectra offers an ideal skill set for organizations that need to get materials to their end users in a secure, reliable fashion. Organizations in this category include healthcare providers, who need to send bills and
A Data Security Success Story: Communications In the Finance Industry Read More »
The progression from an idea to a highly successful e-commerce business is described in many ways by experts in the industry. You’ll hear it referred to as a roller coaster, a marathon, a journey, or any number of other metaphors intended to convey the message that it is long and complex. In many ways, the
The Hidden Costs of Cheap Fulfillment No One Talks About Read More »
