Young panic woman preparing order working at storehouse worried and stressed about a problem with hand on forehead, nervous and anxious for crisis

What Fulfillment Companies Get Wrong About Customer Service (Part 1)

Customer service is the ultimate factor in today’s economy. In an environment in which delivery times are accelerating, returns are streamlined, and using an online storefront is incredibly intuitive, people expect every portal or online sales platform that they interact with to meet very high standards. Any company that uses a 3PL fulfillment provider needs […]

What Fulfillment Companies Get Wrong About Customer Service (Part 1) Read More »

Data Security

A Data Security Success Story: Communications In the Finance Industry

With many years of experience providing print, mailing, and other services for some of the world’s most data sensitive industries, Spectra offers an ideal skill set for organizations that need to get materials to their end users in a secure, reliable fashion.  Organizations in this category include healthcare providers, who need to send bills and

A Data Security Success Story: Communications In the Finance Industry Read More »

Evaluate A New Fulfillment Partner With a Pilot Program

With the beginning of a new calendar year, it’s natural to reevaluate processes, systems, and relationships within an organization, particularly if they don’t seem to be functioning quite as well as one would expect. The opposite side of that coin, however, is the strong factor of inertia. It’s much easier to simply allow the current

Evaluate A New Fulfillment Partner With a Pilot Program Read More »

Data Security

Data Security Risk Assessment: Spectra’s Latest Pen Test Results

The SOC 2 Type II certification that Spectra holds is critical in demonstrating that the company provides high levels of data security. Organizations that need a partner to help print and distribute materials to individuals want to know that the data security measures at that partner’s facility are in line with best practices.  One of

Data Security Risk Assessment: Spectra’s Latest Pen Test Results Read More »