Last month, we started a two-part blogpost series on customer service and why it’s so tricky for fulfillment providers. As a 3PL provider, Spectra puts a high priority on customer service and makes sure it’s at the forefront of everything we do for our clients. In the first post of the series, we discussed an […]
What Fulfillment Companies Get Wrong About Customer Service (Part 2) Read More »
Customer service is the ultimate factor in today’s economy. In an environment in which delivery times are accelerating, returns are streamlined, and using an online storefront is incredibly intuitive, people expect every portal or online sales platform that they interact with to meet very high standards. Any company that uses a 3PL fulfillment provider needs
What Fulfillment Companies Get Wrong About Customer Service (Part 1) Read More »
With many years of experience providing print, mailing, and other services for some of the world’s most data sensitive industries, Spectra offers an ideal skill set for organizations that need to get materials to their end users in a secure, reliable fashion. Organizations in this category include healthcare providers, who need to send bills and
A Data Security Success Story: Communications In the Finance Industry Read More »
The progression from an idea to a highly successful e-commerce business is described in many ways by experts in the industry. You’ll hear it referred to as a roller coaster, a marathon, a journey, or any number of other metaphors intended to convey the message that it is long and complex. In many ways, the
The Hidden Costs of Cheap Fulfillment No One Talks About Read More »
With the beginning of a new calendar year, it’s natural to reevaluate processes, systems, and relationships within an organization, particularly if they don’t seem to be functioning quite as well as one would expect. The opposite side of that coin, however, is the strong factor of inertia. It’s much easier to simply allow the current
Evaluate A New Fulfillment Partner With a Pilot Program Read More »
